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Use Case Guide

Microsoft Azure Speech for Call Centers

How to use Microsoft Azure Speech for call centers - Complete 2025 Guide

4.4/5
140 languagesFree tier available

Using Microsoft Azure Speech for Call Centers

Modernize call center operations with AI voice technology. Handle routine calls automatically, reduce wait times, and free human agents for complex issues that need personal attention.

Microsoft Azure Speech is an excellent choice for call centers thanks to its 400+ neural voices and 140+ languages. With support for 140 languages and voice cloning capabilities, it provides everything you need for professional call centers production.

Benefits for Call Centers

Handle unlimited concurrent calls
Reduce average handle time
Eliminate hold time for routine queries
Consistent service quality
Significant cost savings

Microsoft Azure Speech Features for Call Centers

1
Telephony integration

Microsoft Azure Speech provides this capability for your call centers needs.

2
Natural conversation handling

Microsoft Azure Speech provides this capability for your call centers needs.

3
CRM integration

Microsoft Azure Speech provides this capability for your call centers needs.

4
Sentiment detection

Microsoft Azure Speech provides this capability for your call centers needs.

5
Seamless handoff to humans

Microsoft Azure Speech provides this capability for your call centers needs.

Example Applications

Appointment scheduling
Order status inquiries
Bill payment assistance
FAQ handling
Callback scheduling

Getting Started with Microsoft Azure Speech for Call Centers

  1. 1Sign up for Microsoft Azure Speech's free tier to get started
  2. 2Choose a voice that fits your call centers project
  3. 3Optionally clone your own voice for personalized content
  4. 4Generate audio and export in your preferred format